Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery.
EN

Customer care

Return policy.

Except for pre-ordered watches or accessories, Aquastar offers a 10-day return window from the day of receipt, only for unused, unworn, and unscratched watches.

Conditions for return

For a return and refund, the watch must not have been worn, altered, or damaged in any way. This includes:

  • Removal of bracelet links
  • Removal of protective stickers from case-back, bezel, or crown
  • Any visible wear, scratches, or modifications
  • Missing original packaging, papers, or accessories

How to return a watch

Contact us via the contact form within the 10-day window and we will issue return instructions. The customer is responsible for the cost of insured return UPS shipping, equivalent to the original outbound shipment.

Refund process

Once the watch is received by Aquastar and inspected, a full refund excluding the original outbound shipping cost from Aquastar to the final destination will be issued to your original method of payment, typically within five business days of inspection.

If the inspection reveals wear, damage, or missing components, we will contact you with a repair/restoration quote before any refund is processed. In that case the refund may be reduced by the cost of restoring the watch to saleable condition.

Pre-orders

Pre-order deposits and final balance payments for pre-ordered timepieces are non-refundable. They are, however, transferable to any other product on the Aquastar website (or sister-brand Synchron sites) of equal or greater value: straps, accessories, or other watches. See our full terms of sale for pre-order details.

Exchanges

We do not offer direct exchanges. To swap one model for another, please return the first watch under this policy and place a new order for the second.

Need help?

Talk to the Aquastar workshop in Bienne.

Contact us

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