Return / Cancellation Policy
Except for pre-ordered watches or accessories, Aquastar return policy forsees a 10 days period from the day of receipt; and only for unused, unworn, and unscratched watches. For a return/refund, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers. Customer is responsible for the cost of insured return FedEx shipping. Once the watch is received by Aquastar and inspected, a full refund excluding shipping costs from Aquastar to the final destination will be issued. In case of a return, customers bear the shipping costs and all other eventual related fees of returning the watch.
We understand sometimes you could change your mind, so we will do our best to ensure your satisfaction. Since automatic watches are mechanical in nature there must be specific guidelines for a parts return.
Any return must be authorized in advance and an RMA (Return Material Authorization) issued or we will not accept any inbound shipments that do not have an RMA number clearly marked on the packaging. You should contact us at 1 (877) 255 5017 or by using the contact form to request a return, receive an RMA and specific instructions for proper shipment to us.
Returned items will be inspected within 48 hours of the return
Returns on special order watches or pre-ordered models are subject to the pre-order terms, watches with like special engravings or customized watches will be charged the cost of customization
All items must be returned undamaged and in the original manufacturers packaging with all wrapping and stickers in a resalable condition
No credits will be issued until the product has been received and inspected at our facility.
Any parts returned damaged or in a state which makes them not sellable will be sent back to you, no credit will be issued and the return freight will be your responsibility.
All watches are shipped from Europe by FedEx overnight insured service, orders are processed same day, watches that are in stock will ship next possible shipping date and should arrive within 2-3 business to any destination in the world. Please note that Aquastar is not responsible for delays caused through FedEx or Customs, and are not responsible for any duties or VAT/taxes you may possibly have to pay in your country.
Isofrane straps ship to North America and Europe via FedEx, expected delivery with 3-4 business days, all other destinations are shipped by registered Airmail, in most cases this will take 5-10 business days, unless the packages are withheld by local customs in the country of destination.
We ship daily to Asia, Australia and South America by airmail, yet we recommend choosing the FedEx upgrade option because usually packages arrive in the country of destination within 2-3 business days but then could get stuck at customs for up to 20 days and Aquastar has no power to resolve any shipping issues once the shipment enters the country of destination.
To contact AQUASTAR, please use the form under contact or call
1 (877) 255 5017 (Toll Free) 7:00AM – 5:00PM EST