Service & Repairs
Dear valued customer, in case your AQUASTAR needs regular maintenance work or warranty service, please use the form below. You will be provided a request number, that will be used throughout the process of servicing your watch.
AQUASTAR has certified service centers who can assist you with the required repairs or servicing of your watch. To initiate the process or to make an enquiry, please fill in the AQUASTAR Repair Request Form below. Once we have received and processed your repair request, we will assign you an RMA number, and advise the service center where we will be able to assist you according to your location and watch model. You will be provided with detailed shipping instructions at this point, including the address of the service center. Please DO NOT send your watch without having contacted us first – all repairs require an RMA number in order to be processed correctly.
Once your watch has been received and inspected by our technicians at the service center, we will provide you with a quote outlining the required repairs and associated costs according to your requests and the results of the inspection and testing process. We will then proceed with the repairs once we have received your confirmation.
We recommend allowing around 12 weeks for completion and return shipping. Please note that we cannot provide updates on the service or repairs while the work is in progress. In the event that there is a delay, we will contact you directly with an update.
When the repairs are completed, we will send you an email to arrange payment, and once your payment is received, your watch will be shipped as soon as possible and the tracking details for the return shipment will be provided to you.
AQUASTAR offers a 1-year warranty on all servicing and repairs – please note that the warranty relates only to the work or repairs completed, and does not include any additional problems which arise during this 12-month period.
AQUASTAR Service Terms and Conditions
The General Process
After we have received and processed your completed RMA form, we will send you the shipping instructions for your watch to the appropriate service centre. Please, never send your watch without contacting AQUASTAR first. Watches sent without notice to AQUASTAR Watches will not be the responsibility of AQUASTAR Watches.
Once your watch has been received and inspected by our technicians, we will send you a detailed quote outlining the work and parts required (as applicable). We will then ask you to sign and return this quote to us before the repairs and/or service are undertaken.
When the work on your watch has been completed, you will be contacted by AQUASTAR either by phone or email and informed of the total cost of the repair. Once we have received payment from you, we will then ship the watch back to you.
Time-Frames and Updates
Please note that it is NOT POSSIBLE to provide updates during all services and repairs at any of our service centers. If there is a delay, AQUASTAR will contact you via email with these details.
For standard interval services and general repairs for AQUASTAR re-edition collection SUBs, please allow for a minimum of 12 weeks from the time the watch has been received by the service center. Where spare parts are required to complete your repair or service, it is important to note that these parts must first be shipped from the AQUASTAR factory in Switzerland.
Vintage Service and Restoration
For vintage restorations, it is very important to note that due to the nature of the work, it can take up to six months for the restoration to be completed. Unfortunately, there are absolutely no original spare parts available for vintage AQUASTAR models. At this time, we can only offer movement servicing for vintage AQUASTARs.
Note for European Union Customers
Please do not discard the original shipping paperwork, this is the proof that taxes have already been paid for your watch. Some customs authorities in Europe might request VAT upon return of the watch after repair. Please note that AQUASTAR will not bear those eventual additional taxes.