Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery.
EN

Customer care

Shipping.

Every Aquastar watch is shipped from Europe via UPS overnight, fully insured. Orders received before the daily cut-off are processed the same business day. In-stock pieces ship on the next UPS pickup. The information below is the most current version of our shipping practice. If anything is unclear before placing your order, please contact us.

Where we ship

Aquastar ships worldwide. Our shipping zones cover:

  • Switzerland
  • European Union (all 27 member states)
  • United Kingdom
  • North America (United States and Canada)
  • Asia
  • Australia and Oceania
  • South America
  • Africa

Carriers and methods

Aquastar ships exclusively via UPS Worldwide Express or equivalent express service, with full insurance for the declared value of the watch. A signature is required on delivery. We do not use untracked or surface-mail services for any timepiece.

Transit times

Once dispatched, typical UPS transit times are:

  • Within Europe: 1 to 2 business days
  • United Kingdom: 1 to 2 business days
  • North America: 2 to 3 business days
  • Asia, Oceania: 3 to 5 business days
  • South America, Africa: 4 to 7 business days, depending on customs

Pre-orders and limited editions ship within the window stated on each product page. Customs delays at the destination country are outside our control.

United States, pre-paid tariffs

For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. The total you see at checkout is the total you pay.

European Union, VAT

For orders shipped to an EU member state, Swiss VAT does not apply. Local import VAT and any country-specific duties are handled by UPS on delivery to addresses outside the EU. Within the EU, VAT is collected at the destination.

Tracking your shipment

A UPS tracking number is emailed to you as soon as the watch leaves our workshop. You can follow your package on ups.com or your local UPS site.

Delivery problems

If your shipment is delayed, damaged in transit, or appears to be missing, please reach us via the contact form within 48 hours of the scheduled delivery date. We work directly with UPS on every claim.

Need help?

Talk to the Aquastar workshop in Bienne.

Contact us

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