Terms of sale.

Any sale of product(s) via the Aquastar website is on the basis of these Terms of Sale. We suggest you print a copy and retain them for your records. By placing an order you confirm that you have read, understood, and accepted these terms in full.

Pre-order terms

Aquastar gives you the option to pre-order a timepiece. A pre-order lets you reserve and place a deposit for an Aquastar timepiece that will be available within 4 to 6 weeks from the day of the announcement of the model.

Pre-orders are subject to the following terms:

• Timepieces made available for pre-order are produced in limited quantities. You acknowledge that Aquastar may not be able to fulfil your pre-order unless explicitly confirmed by email, with the deposit (in USD) debited to your credit card or PayPal account. If you do not receive a confirmation, please check your spam folder.
• Pre-orders are processed in the order they are received. An order is complete and processed only once the final payment has been received. Orders that are paid in full immediately are prioritised.
• We may prioritise batches for certain destinations or continents by combining shipments in order to reduce freight costs. Some shipments may be subject to delays at local customs.
• Pre-orders may be split into two order numbers and two invoice numbers (one for the deposit, one for the final balance). This process has no impact on the shipping priority.
• All pre-orders and corresponding deposits are final and non-refundable. The deposit can however be transferred toward any other product on this website or other Synchron sites (straps, watches, or accessories) of equal or greater value.
• Upon submitting a pre-order, a percentage of the sale price, as specified on the product page or during checkout, is debited as a non-refundable deposit (excluding VAT and shipping). The balance is due before shipment.

Ordering and payment

All prices on the website are shown in USD and include any applicable manufacturer taxes for our home jurisdiction. Local VAT, customs duties, and import taxes for the destination country are handled separately:

• For US orders, tariffs and duties are pre-paid by the shipper. No additional fees on delivery.
• For all other destinations, duties and local VAT are paid by the customer on import. UPS may contact you to collect these on delivery.

We accept all major credit cards via our PCI-compliant payment processor, plus PayPal. We do not store full card numbers on our servers. Your payment is taken at the time of order for in-stock items, and split (deposit at order, balance before shipment) for pre-orders.

Order confirmation

Once your order is received and your payment is processed, you will receive a confirmation email summarising the items, the amount charged, and your shipping address. Please review this email carefully and contact us within 24 hours if anything is incorrect. After 24 hours we may have already prepared and dispatched the watch.

Delivery

See the shipping page for delivery zones, transit times, and tracking. In summary: every Aquastar ships via UPS, fully insured, signature required, with US tariffs pre-paid.

Risk of loss and title for items purchased pass to you upon our delivery to UPS. If a shipment is lost in transit, our insurance covers the replacement.

Returns

Returns for stock watches follow the 10-day window described in the return policy. Pre-orders are non-refundable but transferable.

Warranty

Every Aquastar watch is covered by a two-year international warranty against manufacturing defects, starting from the date of original purchase from Aquastar or an authorised reseller. The warranty covers the movement, dial, hands, crown, and case. It does not cover:

• Wear and tear from normal use, including scratches on the case, crystal, and strap.
• Damage caused by impact, misuse, or use outside the rated water resistance.
• Servicing or repair performed by an unauthorised third party.
• Batteries, straps, and other consumable components past 12 months.

For warranty claims, contact us via the contact form with your order number and a description of the issue.

Product information and pricing

We work to keep product photography, dimensions, and pricing accurate, but minor inaccuracies can occur. Where a price is obviously incorrect (a typographical error), we reserve the right to refuse the order and refund any payment received. Watch images are representative; minor variations between batches are possible and form part of the artisanal nature of the product.

Intellectual property

All content on this website — including text, images, logos, trademarks, and design — is the property of Montres Aquastar Sarl or its affiliates and is protected by international copyright and trademark laws. You may not reproduce, distribute, or use any element of this site for commercial purposes without prior written permission.

Governing law

These Terms of Sale are governed by Swiss law. Any dispute arising from a purchase made through this website will be brought before the competent courts of Bienne, Switzerland, unless local consumer protection law mandates otherwise in your jurisdiction.

Changes to these terms

We may update these Terms of Sale from time to time. The version in force at the moment you place an order is the one that applies to that order. The most recent version is always available on this page with the “last updated” date at the top.

Contact

Any questions about an order, a pre-order, a return, or a warranty claim: please use the contact form or write to Montres Aquastar Sarl, Leugenestrasse 6, 2504 Bienne, Switzerland.