Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery. Pre-Paid Tariffs: For all US orders, tariffs, taxes, and duties are pre-paid by the shipper. No additional fees on delivery.
EN

Service & care

Built to be serviced,
for generations.

Every Aquastar can be serviced in our Switzerland workshop.

2 yrs

International warranty

All new watches ship with a 2-year international warranty covering movement defects and water-resistance failure under normal use.

∞

Lifetime serviceability

Every modern Aquastar can be serviced at our Switzerland workshop, indefinitely. Vintage-era restorations are not currently accepted.

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Transferrable ownership

Service records and authenticity certificates transfer with the watch. Register a new owner online; we keep the chain of provenance.

What we do

Two service tiers, one workshop.

Every service is performed in Switzerland. We do not outsource. Your watch never leaves Switzerland during service.

Full service

8 to 12 weeks

From $350

Complete disassembly and rebuild. Movement cleaned, lubricated and regulated. New gaskets. Crystal polish or replacement. Pressure-tested to factory specification.

Recommended: Every 5 to 10 years. No annual service needed, even with daily diving.

Movement service

4 to 6 weeks

From $280

Movement-only service: clean, lubricate and regulate the caliber. New mainspring if needed. Recommended for watches that aren’t taken underwater.

Recommended: Every 5 to 10 years for everyday wear.

A note on vintage restoration

The workshop is not currently accepting vintage Aquastar restorations. If you own an original 1960s or 1970s piece and are looking for service, we recommend holding it in its current state until we re-open the vintage programme. If you have a modern Aquastar (2020 onwards), either tier above will apply.

How it works

From your wrist to Switzerland and back.

  1. 01

    Request

    Fill out the service form. We ask about your watch’s history and what you’ve noticed.

  2. 02

    Insured shipping

    We send you a pre-paid, fully-insured shipping label. Drop at your nearest carrier.

  3. 03

    Workshop

    A master watchmaker in Switzerland inspects, services and tests the watch. You get a photo report.

  4. 04

    Return

    Pressure-tested, regulated to factory standard, returned in original packaging. 12-month service warranty.

Reach us

Talk to a watchmaker in Switzerland.

We’re a small team. Every service enquiry is answered personally, usually within one business day.

Workshop
Switzerland
Hours
Tuesday, Friday · 09:00, 17:00 CET

Service request

Return shipping address

We typically reply within 24 hours during business days.

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